Return Policy

Last updated:

1. Overview

At Squablonxlo, we want you to be satisfied with your purchase. This Return Policy outlines the conditions under which you can return products purchased from our website https://squablonxlo.world. This policy complies with the New Zealand Consumer Guarantees Act 1993 and applicable international consumer protection laws.

2. Eligibility for Returns

You may be eligible for a return under the following conditions:

  • The product is returned within 30 days from the date of delivery.
  • The product is in its original, unopened, and sealed packaging.
  • You provide a valid proof of purchase (order confirmation email or receipt).
  • The product has not been tampered with, damaged, or altered.

2.1 Non-Returnable Items

The following items are not eligible for return:

  • Products that have been opened, used, or have broken seals.
  • Products returned after the 30-day return period.
  • Products that have been damaged due to misuse, improper storage, or negligence by the customer.

3. Consumer Guarantees Act (New Zealand)

Under the New Zealand Consumer Guarantees Act 1993, consumers have statutory rights that cannot be excluded. Goods must be of acceptable quality, fit for their intended purpose, and match their description. If a product fails to meet these guarantees, you are entitled to a remedy regardless of this Return Policy. This policy does not limit or override your rights under the Consumer Guarantees Act.

4. How to Initiate a Return

To initiate a return, please follow these steps:

  • Step 1: Contact us at talk@squablonxlo.world with your order number and reason for return.
  • Step 2: Our team will review your request and provide you with return instructions within 3 business days.
  • Step 3: Pack the product securely in its original packaging and ship it to the address provided.
  • Step 4: Once we receive and inspect the returned product, we will process your refund.

5. Return Shipping

  • Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong product sent, defective item, or product not matching its description).
  • We recommend using a trackable shipping service and retaining proof of postage.
  • We are not responsible for items lost or damaged in transit during the return process.

6. Refund Process

Once your returned product has been received and inspected:

  • If approved, your refund will be processed within 10 business days.
  • The refund will be issued to the original payment method used at the time of purchase.
  • Original shipping charges are non-refundable unless the return is due to our error.
  • You will receive an email confirming that your refund has been processed.

Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.

7. Damaged or Defective Products

If you receive a product that is damaged during shipping or is defective:

  • Contact us within 7 days of delivery at talk@squablonxlo.world.
  • Include your order number and photographs of the damaged or defective product.
  • We will arrange for a replacement or full refund, including return shipping costs.

8. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return for the original item and place a new order for the desired product.

9. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  • Check your bank account or payment provider statement again.
  • Contact your bank or payment provider, as processing times may vary.
  • If you have completed these steps and still have not received your refund, contact us at talk@squablonxlo.world.

10. Changes to This Return Policy

We reserve the right to update this Return Policy at any time. Changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Return Policy, please contact us:

  • Email: talk@squablonxlo.world
  • Address: 186-194 Victoria St W, Auckland CBD, Auckland 1010, New Zealand